Terms & Conditions


Terms & Conditions

Right of withdrawal

1.1 You have the right to break the contract with the supplier, without any penalty nor specifying the reason, within fourteen days (14) after you received the items purchased on www.isaacreina.com. It is also possible to change the item for another one, however the fee to return the purchased item, the difference of price with the new item and its delivery will be charged to you.

1.2 In order to use your right of withdrawal, we suggest that you ask the supplier for a return slip at contacto@ingridpou.com

1.3 In this case, you must return the items to the supplier within fourteen days (14) after the day you received the items and use a carrier of your choice. You will pay for the return fee.

1.4 You will personally pay for the fee to return the purchased items. There are no circumstances under which the amount to be refunded would be deducted. The damage or loss of the items during the return shipping is under your responsibility. This means you need to insure the goods to their commercial value with the carrier, as we do to ship any item to a client.

1.5 In case of withdrawal, not only the time and procedures described in the articles 1, 2 and 3 have to be respected, but furthermore the return of purchased items is only considered successful if completed as follows:

- The item must not have been worn, nor used, nor changed, washed or damaged.
- Items must be returned entirely intact and in their original wrapping.
- The items must be returned to the supplier within fourteen days after the day you received them, using the carrier of your choice.
- Make sure to send us the tracking number for your return package to contacto@ingridpou.com

1.6 In case of withdrawal, if all the conditions enumerated in article 8 are met then the supplier will make sure to refund the client according to the procedure described in article 9 below, within a maximum of thirty days (30) after the supplier receives the item.

1.7 The amount will be refunded within thirty (30) days from the exercise of your right of withdrawal, subject to the proper enforcement of terms and conditions set forth above.

1.8 In case the terms and conditions enumerated in article 8 are not met while using your right of withdrawal, you would not qualify for a refund of the amount paid to the supplier and the fee for shipping back the items would be for you to pay. However, you could, if you were to ask for it, get the items in the state you returned them to the supplier sent to you again at an additional charge.

Refund times and terms

2.1 Once the supplier receives the items, he checks on whether the conditions of withdrawal as explained in article 8 have been met. If the conditions are met, the supplier will send you an email to confirm he accepts your returned items.

2.2 In case the person named in the order form is not the one who paid for the items and in the occurrence of withdrawal, the amount will be refunded to the person who paid as explained in the article 1.6.